Datalab Ltd

Fantastic experience: Excellence service. Prompt communication and action for my job.

Fantastic experience: Very satisfactory outcome having all my photos and videos recoverd. Such great service, phone call explaining what had been done and they then arranged to have old tablet and USB couriered to me.

Fantastic experience: Lifesavers. Wizards. Legends. I will be forcibly renaming my first born son as ‘Datalab’. He’s 24.

Fantastic experience: Visited DataLab for a data recovery from my broken hard drive. The staff were informative, answered all my questions clearly, and provided a rough timeframe for the process. On top of that, all of my years of work were successfully recovered. Professional and reliable service. Highly recommended.

Fantastic experience: Competent, reliable and communicative :)

Fantastic experience: Highly recommend datalab to everyone. I had a very old broken hard drive with years of photos of my children on it. They recovered the drive fully and placed it onto a new drive. I could not be more happier! The service was amazing and done in such good time thank you again to the team

Fantastic experience: Great service and communication, would definitely recommend.

Negative experience: No stars if I could, but one star to post my disappointment. I would be very hesitant if you are a solo person looking to have data recovered. Datalab only care about the 'big boys'. I asked twice for the technician dealing with my case to call me, but no, couldn't be bothered. And the person at reception couldn't care a Bushell. The arrogance, unbelievable. How Datalab stay in business is a mystery to me!

Fantastic experience: Great service, fast communication and great work all around. Helped me recover recent videos & photos of my vacation! Would recommend for anyone looking for data recovery :)

Negative experience: I left my hard drive there for diagnostics. I requested an email in lieu of a phone call to let me know feedback and next steps given as I cannot make the phone during work hours. I have sent them several emails over a few weeks with no response. Very poor customer service. I will be picking up my hard drive and taking it elsewhere.

Fantastic experience: One of my external hard drives wasn't being recognised, and I needed to have the data on it retrieved. Even though Datalab couldn't access the data, I received an understandable explanation of why it couldn't, and it made complete sense to me. I wasn't charged for even their initial review, which is very much appreciated especially in this day and age of economic difficulties. These folks are friendly and communicative with reasonable timeframes to review and report back. I really appreciate them trying their best. Should I run into issues in the future, I will be back in touch. Thank you so much, Team Datalab!

Negative experience: Poor communication & told different stories every time I call for the outcome of my iPhone data recovery.

Fantastic experience: I wanted to save my USB which had music on it that I had listened to for over a decade. Unfortunately, it was not being recognized when I would use it. Datalab were amazing even though they could not save this 'fried' usb. George explained it was too damaged/degraded to usefully recover any meaningful data from. He even apologised for say it :-) Datalab, thank you for trying!

Fantastic experience: I've been searching far & wide (5yrs) for a firm that could help me recover material from a broken hard drive, cheers Datalab, I can now watch again priceless old family videos & pictures!!!

Fantastic experience: Though price was a concern of mine, this company was awesome, offering plenty of payment options, to help me stay in budget. As for the work? Fantastic! It IS a niche field, but when your devices fail, it’s nice to have a safety net. Excellent

Fantastic experience: Really professional service. Retrieved all my files off a storage device that was no longer working and was over 10 years old. Quick service and excellent communication.

Fantastic experience: Awesome service, very easy to deal with, recovered all data from beyond the point of what our university IT department could do or what a local 'data recovery service' thought was possible.

Fantastic experience: Had a camera SD card that I couldn't download the photos from(said it needed to be formatted). These photos were a record of our recent trip overseas. Had a recommendation from a person who had used Datalab before. Dropped off card in the Wellington office (very helpful staff) and recovered photos received within 2 weeks. Highly recommend their services in data recovery.

Fantastic experience: From the moment I called the team at Datalab I felt reassured. Everyone I spoke with was so helpful and the brilliant techs retrieved my data! I highly recommend, excellent service and professionalism.

Negative experience: Terrible service and attitude. Absolutely inexperience scum and over charges !!!!

Fantastic experience: Thank you for their professional and prompt service! Chen was very friendly, honest and easy to deal with. I am so happy to have all my data back and called me when someone else picking up the drive for me to ensure it was the right person. They are reliable and I would recommend it to other people!

Fantastic experience: Clear communications. Quick response. More importantly, successful data recovery.

Fantastic experience: This is for those who have lost some data that was stored on their smartphone. Please contact Datalab Ltd in Auckland, New Zealand. They are the must-go-to place. They helped retrieve all my WhatsApp Chats and Notes from a smashed and water-logged smartphone. They do what they claim to be capable of. However, you have to tell them - first - your phone type. Secondly, be truthful about the nature of the damage that your phone endured. Thirdly, if you lost your notes, please inform the lab on what App the notes were saved: Either on the phone's default notepad or on a third-party notepad. As a writer, I couldn't thank Datalab expertise more for retrieving my thousands of notes. They are amazingly patient too, while working with those who aren't sure of how to guide them with the hunt for their data. How good is that! Immense gratitude!

Fantastic experience: So grateful for the help Datalab gave me - they have been quick and friendly to respond to my emails, helpful in person, and recovered all the data I needed in a timely period.

Positive experience: Had an issue, managing director contacted us and took it seriously to resolve which meant alot. Communications is everything.

Fantastic experience: I had a dead Surface Laptop with a non-removable SSD (soldered to motherboard) containing 120GB of my own research work, maps and photos - mostly relating to my late father's overseas military service. My bootable USB with LINUX approach did not work. A small-time IT repairer advertised data recovery but I found they couldn't recover from soldered SSD drives. I found DataLab online and they responded to my web enquiry on the same evening (7pm), via e-mail. Next morning DataLab telephoned me and proposed a data recovery solution. 3 working days later DataLab provided me the recovered data. All lost data was recovered and provided on USB. DataLab were brilliant - thank you team.

Fantastic experience: I would like to thank all the Datalab staff who helped retrieve data from my computer hard drives. Thinking I had lost all my data made me panic especially when it included valuable family history information so when Datalab staff informed me that all data had been restored I couldn't thank them enough. I appreciate their expertise and friendly service. Would recommend their services to any who are having trouble in this area.

Fantastic experience: I can't remember the name of the gentleman who helped me (I think maybe it was Cam or Cameron?), but I'd ridden my e-bike down to drop off a hard drive & didn't realise until I'd pulled up that I didn't have the key for my bike lock. So I called up and asked if somebody could run down & grab it for me. He said there was a bit of paperwork to fill out, but he could come down and watch my bike for me while I ran up and filled it out. So that's what we did. It didn't take long, but it was super helpful & I really appreciated it. It turned out the part that was needed for my hard drive was more expensive than the work I would have lost, so I opted against it, but Datalab does a free assessment, so the whole thing didn't cost me anything & the staff was very understanding, communicative & helpful. 10 out of 10 service. Highly recommend.

Fantastic experience: Fantastic customer service - George was very clear in managing my expectations. Unfortunately my hard drive required more work and parts which I decided not to proceed. Thank you!

Fantastic experience: Have to give these guys the five stars although my drive was too damaged to be recovered. They were helpful during the process and don't charge if they can't recover data. Recommended.

Fantastic experience: A massive thank you to Shannon, George and the team. Really appreciate your patience and flexibility, added bonus on top of repairing my hard drive, thank you so much!!

Fantastic experience: Can't recommend this place more. Amazing service, affordable prices, quick turnaround time. I originally taking my damaged Hard Drive to PAYAM, I was quoted $1250 for the repair and was told it was going to take 6-10 weeks, and even if I didn't receive my photos back I would have to pay $500. After feeling very discouraged, I went in to Datalab to get a second opinion and within a day they let me know they would be able to recover all my data for less than half the price! The staff were all so friendly and the turnaround time was ridiculously fast. I can't thank Datalab enough for saving all my precious holiday memories (and also saving me from being completely ripped off!).

Fantastic experience: What would a photographer do without Datalab? They saved my client's work, my portfolio, and my pride and joy - my personal photos. Even a backup fails and this was devastating for me. Thanks guys for your expertise and knowledge in your field. I am eternally grateful for your fantastic service! I got it all back and it was a painless process with a quick turnaround.

Positive experience: I've sent a hard drive in to Datalab to be assessed for recovery. They have very good systems for communicating to customers the status of the request. As soon as I had dropped off the disk I returned to find an email with account login. One day later I received an update with information about expected completion times. Very well organised.

Fantastic experience: Last week I dropped my IPhone 6 in water which completely destroyed the phone. In a panic I spent hours on the phone with Apple trying to recover my photos and videos of my children and husband but they were unable to retrieve anything. The phone wouldn't even turn on and Apple advised me there was no way of retrieving my irreplaceable photos. In desperation I called Datalab and he advised me that for anything like this it is time critical and to get the phone into them as quickly as possible. Within 24 hours I received a call back from Datalab to advise that they had been able to retrieve EVERYTHING. Every photo, video, message - it was all there. Nothing short of a miracle! I cannot speak highly enough of this company. They have the best lab and technical gear and highly experienced staff. This is the only company that I would recommend for retrieving data - totally professional and I can't thank them enough.

Fantastic experience: Our hard drive just stopped working. 12 years of memories we thought we had lost , the team at datalab were incredibly easy to deal with. They are friendly, understanding and professional. Highly recommend to anyone who has this happen. Thanks again.

Fantastic experience: We own a hotel and when our hard drives failed, and the backup, that we thought existed in the cloud, wasn't in fact there, we were referred to Data Lab, and they worked their magic. We were told by our own IT consultant that there was no way of retrieving anything however we received 100% of the data back in less than 24 hours. We are forever grateful for their service and the professional nature in which they undertook the exercise. They deserve more than 5 stars. Tim

Fantastic experience: I am not one to write a review often however the work that Datalab did for me was exceptional. I have a 2008 Lexus GS450h and the navigation system hard drive was failing intermittently. Lexus NZ were unable to help, supply a new drive or even supply and install a complete replacement system. Lexus have the copy protection security well locked down and i was completely unable to copy the drive. After months of chasing options i contacted Datalab who were able to source and physically merge a brand new drive with my failed drive to create a fully functioning 'new' drive. The level of technical expertise that Datalab have on board is second to none. Highly recommended.

Fantastic experience: We work since 2 years with Datalab - always outstanding recovery results. They go the extra mile and for reasonable costs. Our clients are very impressed with the service. Thumbs up!

Fantastic experience: Fast professional friendly service. We required recovery of a failed system drive for some critical equipment that went down at ~2pm on the Friday, and we were back up and running at ~12pm on the Saturday. thanks, Martin.

Fantastic experience: These guys are amazing, true wizards, they recovered my print files from a damaged hard drive so quickly! Very well priced and great service would highly recommend them.

Fantastic experience: I thought I lost my honeymoon and my daughters' birth photos when my hard disk failed, but those guys are great. Can't recommend this place more, excellent customer service, good price compared to their service.

Fantastic experience: Absolutely brilliant! My hard drive failed electronically but Datalab were able to recover 100% of my files. So people, do backups, and if you don't and something goes wrong, do Datalab!

Fantastic experience: When my hard drive failed I thought I had lost photos and videos of my daughter firsts, crawling, talking, walking, eating etc. As you can imagine I was beside myself. Datalab managed to retrieve every bit of data and I can't thank them enough :)

Fantastic experience: Did 100% data recovery on my failed hard drive. Great service with friendly staff.

Fantastic experience: Managed to save data I thought I've lost forever! Thanks guys!

Fantastic experience: Datalab were able to recover 80%+ percent of my family photos and my history off a "dead" external sata drive that could not be read by multiple computers. Fast service and a great outcome. I'm a Microsoft Certified Engineer, and was unable to retrieve anything. Thanks Datalab.

Fantastic experience: These guys went above and beyond to resolve my corrupted USB drive... every interaction with them was professional and I can't recommend them highly enough. If you need to recover data and you need it quickly, give them a call - you're in safe hands.

Fantastic experience: The most amazing people to deal with! I would recommend 100%!

Fantastic experience: Absolutely amazing service. Great communication.

Fantastic experience: I recently had the pleasure of using Data Lab for data recovery services and couldn't be more satisfied with the experience. Their team displayed exceptional expertise and professionalism, ensuring that my data was recovered efficiently and securely. The customer service, led by Chin, was outstanding—prompt, knowledgeable, and truly dedicated to meeting my needs. I highly recommend Data Lab for anyone in need of reliable and top-notch data recovery services.

Fantastic experience: A picture is worth a thousand words, and these guys recovered over 28,000 photos from a damaged drive. Super professional, fast and value for money. Google wont give me enough space to say thank you over 28,000,000 times. So THANKS X 28 million!

Fantastic experience: Fantastic service, cannot thank or recommend this team enough - they recovered priceless data where another company told me it was unrecoverable. Not only that, they were quick, great communications kept me updated at every step, lovely Shannon on the emails, phone and at reception. Thankyou!!!

Fantastic experience: Great service.

Negative experience: I unfortunately had a negative experience with this company. While the customer service was good, they told me they were unable to recover the data from my hard drive as it was too far broken. I then took it to another reputable data recovery place in town who were able to fully recover all of my data. So it shows their technologies or efforts are not up to the same standard. They even asked me if I wanted to dispose of the hard drive, which I'm very glad I didn't do as the data was fully recoverable! My advice would to try elsewhere first, or if they say your data is not recoverable to not take their word for it and try somewhere else - as you could risk losing data that is fully recoverable.

Fantastic experience: These guys are incredible! I am in tears looking over the photos that I honestly thought were lost forever! They managed to recover some very special photographs and I cannot thank them enough. I had posted on Facebook asking for recommendations to get photos off an old damaged USB, and a friend recommended this company - and I am so glad that they did! Then when my dad also suggested the same company, I knew that they would be great. The communication, service and results were much more than I could have hoped. Give them a go - you will be so glad that you did. Thank you Cameron and your team - you are amazing.

Fantastic experience: No word can express how eternally grateful I am for Datalab retrieving for me some special photos after my camera card was damaged. The communication from the team, right from my first enquiry, through to completion of the job was outstanding.

Fantastic experience: Very professional, I was kept informed every step of the process.

Negative experience: One of the worst customer experience I've had. The communication from the company was extremely lacking. At first they told us they would finish the recovery attempt in a couple of hours, we asked specifically how long it would take since we were planning on going out of town for 2 days. Because they said it would be done for sure the same day we waited around in Auckland. Although, as time went by nobody called us. 2 hours before they closed we called them but got connected to a call center where they told us they would find the person doing the job and get back to us. We waited another hour but nobody called. With only 1 hour until they closed we decided to drive there and ask how it's going. This time the person said that it normally takes them 2 days to finish the recovery and that they hadn't even started it. He also told us that they could finish it the same day if we payed another $500 for it being urgent. We also got an email earlier that stated that they would do a free assessment and then get back to us for a quote for the actual job and the chances of it being successful. We left feeling very disappointed because the first person told us it would definitely be done the first day and we postponed our plans because of this. The next day we just got an email saying that the job was done and that we owed them $380. Apparently no assessment had been done and we didn't get a quote or the chances of recovery. We called and asked if they managed to get the data back because they sent us an invoice but they did not want to tell us before we paid. We drove to them and asked what type of data they had recovered and they said they got videos and thumbnails of photos. I couldn't look at it myself until I payed so I did. When I later looked through the data they didn't recover anything of the data I wanted. The only thing they did was copy everything that was already on the phone and handed it over on a USB-drive. When I went back and told them this they said that it was impossible to give an estimate of the chances of being successful so that's why they didn't do an assessment. And that apparently it's really difficult to recover the data from the start. If I would have known this I wouldn't have asked them to try. I called around to see for other options and they said that it's near impossible to get this type of data back and anyone who claims they can are probably lying. Please don't use this company because you will get ripped off. (Edit to respond to the company) To answer the first thing you wrote regarding the costs. In your response you said that the initial work form I received that the costs and process was explained. I do not agree since the following is what the email said: "We suggest that if your data is important to you and you want to have the best chance of getting it back that you at least get an Assessment. To confirm it's a free of charge service and done by a specialist and experienced Data Recovery Technician. From this, you will then know where you stand on both the chances and costs of getting your data back." I did not get back on this assessment on either the chances of getting the material back nor the expected costs for it. I would understand the timing if you would have explained it in the beginning. When I left the device with you I asked how long it would take and the person said it would only take a couple of hours. I asked multiple times to be sure because we then postponed our trip. Then I did not hear anything, you did not return my call and when I drove by you informed me you had not even started the job. That was unsatisfactory communication on your part. Lastly, I understand that you could not guarantee a 100% chance of retrieval, but as I explained above, it is the communication from your part that was extremely lacking.

Positive experience: Shame that their low price does not include the parts to recover phone data. Firstly, I was not contacted with the diagnostic results and had to call them myself to find out. Secondly, I was wrongly quoted 200 for a part when it was actually 600, and this is for a part that will disposed of after the data recovery… At least the communication was pleasant so one star for that *Edited star rating to 3 because George took out the time to explain the rise in cost of parts and to apologise for the miscommunication

Fantastic experience: Staff are very informative. Excellent service and very professional. Had taken my Laptop to another place and they told me nothing could be done. Took it to data lab and not only did they get back all my data it only took a few days! I was stressing out as it had all my uni work on it so im super pleased. Highly recommend to all

Fantastic experience: I was astounded by the personal service Datalab gave me, and of course by their success in recovering 30 years of data from one of my storage drives that had been seriously damaged in a power surge. Top marks all round.

Fantastic experience: Emailed me options on trying to fix a device that we have lost the screen lock too but sadly it cannot be opened. Note To All. Don't use screen swiping for locking phones.

Fantastic experience: I had almost given up hope getting my photos from my phone that was dropped in the water! But my friend told me about Datalab. They were able to get all my data back! Friendly team, highly recommend! Thank you!

Fantastic experience: My usb has been with me since 2008, was damaged and would freeze my pc when I plugged it in. I tried a lot of software's online however knew I had to get a data specialist or risk permanent loss of data. They recovered my data fully so am very happy with their service. Don't risk losing your data, these guys will help you if you pay for their expertise

Fantastic experience: I found the DataLab service excellent and would highly recommend the friendly easy to communicate with team. I would not hesitate to use them again if needed.

Positive experience: Was unable to recover needed info but didn't charge me and customer support was awesome

Positive experience: Staff are very friendly. Free of charge for assessment.

Positive experience: I had issues at first after dropping my SSD off at the drop point in Chch, as it took a couple weeks to turn up in Auckland. However, the staff were helpful in tracking it down, and were very prompt in recovering the data in full. Would use them for data recovery again, but I would be relying on my own post in the future.

Fantastic experience: I am very happy to write this review about one of the best IT companies I have ever had the pleasure to do business with. I was helping an elderly client of mine to help repair a water damaged Ipad with all her memories on it, the communication from Ryan and the team was fantastic and the fact they kept me up to date along the whole process. I can not recommend them enough and I will be gladly sharing their amazing services to all of my colleagues.

Fantastic experience: Have used Datalab many times and have found them always helpful and when the recovery is possible they do a great job. When it is not (VERY rarely), they explain why and don't charge for their time. Amazing!

Fantastic experience: My laptop met with a blind grandmother and a full bottle of water. I was told by another repair shop that no data could be retrieved. Datalab managed to retrieve every last file. I was so impressed with their competence and their service!

Fantastic experience: Excellent experince, i was assisted by Ryan and despite its being a small, and a bit compicated job, he really went over and above to get an outcome most convinient for me. Really impressed, really professional, great service and I would use again for sure, i felt my data was in safe hands!

Fantastic experience: Datalab's service aligns with their promises. The team offers amazing email and phone communication. We loved the easy drop-off service in Christchurch.

Fantastic experience: I had an issue with my Facebook security and Cameron guided me through the issue. He was so helpful and kind that I highly recommend anyone needing help not to hesitate contacting Datalab. Thank you Cameron.

Fantastic experience: Brilliant job. Was devastated when I thought all my data and photos etc were lost forever. Datalab retrieved the last 15 years of my digital life - very grateful.

Fantastic experience: Thank you to the DataLAB team, especially Ryan, for the professionalism, top service and transparent pricing. Very happy to have my data back.

Fantastic experience: These guys went above and beyond and worked miracles to recover the data we so desperately needed. Thanks so much to Ryan and the crew. Lifesavers! Lucas & Kate

Fantastic experience: Got my data recovered from a laptop that would not turn on anymore. Good service and updates along the process.

Fantastic experience: Very helpful and efficient service. Explained issues with my device in an easy way for me to understand and laid out the next steps clearly.

Fantastic experience: These guys are realy helpful. They are up front with what they do and are really quick with the process. They also keep you informed with progress. Awsome job guys. John M.

Fantastic experience: Thank you guys for recovering my data. Depending upon the circumstances datalab will try their best to recover the data.

Fantastic experience: Helpful efficient check in service. Central location. Will use again.

Fantastic experience: Absolute legends. Great result, quick and efficient.

Fantastic experience: Fantastic Team. Recommend to all

Fantastic experience: easy

Positive experience: I was very relieved to receive the new drive with all my files - recovered from a degraded SSD. Datalab were professional, friendly, and helpful. The process took a little longer than I was expecting but I was happy to wait as they managed to recover 100% of my lost data. Thank you Datalab. (PS the only reason I didn't click 'good value' is because I have nothing to compare the cost with - job took 10 working days from the time I dropped off the SSD to the time the courier delivered the new drive and total cost (inc data recovery, new drive, and courier) was approx $850.)

Fantastic experience: Great service, clear communication and professional. The team restored my broken SD card successfully. I appreciated the team honoring the price of the repair from their initial quote. I needed this before Christmas and the team went over and above to help me out. Thanks!

Fantastic experience: I've recently been on a rollercoaster of emotion trying to recover some vital video footage from an SD card which I accidentally formatted (I know...). The team at Datalab gave me hope over the phone that they should be able to recover the data and then were in regular communication with me throughout the process. All in all in took 2-3 days, under $300 and they've recovered everything I needed from that SD card. I hope I never have to need them again but I'd happily recommend them to people just as stupid as me.

Fantastic experience: They are professionals. However, even though the valuable information from your computer can be recovered, be aware that there might be some extra costs alongside the labour. It makes sense to pay for the parts, but it should not come up as a surprise. Parking may be a problem, Newmarket is a great place, but also very busy.

Fantastic experience: I have been using datalab for years now. They have successfully recovered data from some very tricky jobs and also been unsuccessful and only charged a very minor fee. Always great communication and good explanations given on expected wait times and reasons affecting data recovery.

Fantastic experience: Saved all my photos and videos of my boys growing up after my external hardrive crashed and burned - priceless! Make sure you have 3 back ups. Thanks Team

Fantastic experience: After 8 years I finally got my failed Hard Drive repaired. Everything recovered. So impressed with the service. Thank you so much.

Fantastic experience: Lifesavers ....got my photos etc. back from my broken portable hard drive

Fantastic experience: Great service, helpful, will be back

Fantastic experience: Amazing

Fantastic experience: Amazing team! After having suffered a spectacular laptop crash only to find that the automated back-up software had been disabled I was in a state. Had given the hard drive to local computer store who told me it completely fried and nothing could be retrieved. Sent to Datalab and within 4 days was informed that the entire drive was able to be saved and then 2 days later was couriered a new drive with all the data. Seamless experience, every step of the journey was documented. Worth every cent.

Fantastic experience: Full data recovery from a failed 6 year old Mac hard drive, transferred to a new 1TB drive in 5 working days immediately after the Christmas period. Great face to face service with a clear explanation of the process, the range of possible outcomes and the likely price range for the work to be completed. The price was at the top end of that range but represented good value for me, especially as there were irreplaceable items of sentimental value on the drive. I also liked that DataLab advised that they would keep a copy of my data for a short time while I got the drive home and backed up - a 'belt and braces' approach that provides an extra level of comfort for the customer. I hope I never need data recovery services again but, if I do, DataLab will be my first call.

Fantastic experience: They are active and responsive since initial contact as well as during assessment of damaged disk (free) - professional and reactive all the way up to final data recovery and collection of recovered data. I am really glad DATALab is here available for recovering damaged disks - as anyone who experienced data lost; you can just hope you will not need their services :) so recommendation for everyone: do a backups; and not just one :D Price is fair and reasonable given specific service they provide. Great experience and excellent service level provided by DATALab. Thank you again for recovered data ;)

Fantastic experience: I lodged 2 separate jobs (external hard drive/ out dated macbook) with DataLab & they provided a great service from start to finish, all my data from both devices were able to be recovered. The recovery period was fast and professional even with the circumstances of the lock down levels. Many thanks!