C P Adjusting Ltd

Negative experience: Terrible experience. They will take your money and deny any claims. Their insurance policy is cheap for a reason, they never pay out. Daniel -one of their unprofessional employees- is rude over the phone and takes 6 weeks to answer an email then sends you an annoying reply at 10 in the evening! This company is a joke

Negative experience: One star is more than I wanted to give but like others have said you can't leave zero.E -mails never received a reply, on the phone for ages and promises never kept.Landlord insurance up for renewal soon and there is no way I'm going with C I A again while thy use cpadjusting.

Negative experience: And the competition today is to see how long you can stay on hold before giving up - 35 mins for me today

Negative experience: Go elsewhere. Terrible customer service. Put a claim in 2 months ago

Negative experience: A total disgrace of a company who should not even be allowed to trade. We have had a loss of earnings and business interruption policy claim in place for over 3 months now and this company just keep on saying the file is under review, not a single penny has been paid in the interim. It seems to me they are acting as a go-between company for insurance companies in the hope that people will give up chasing them. Well we wont. PS; Not even worthy of 1 star but had to select it to complete the review.

Negative experience: An absolute waste of space, time and money. They almost never answer the phone and never answer any emails. This company should be closed down for good; they must save insurance companies a fortune by people who are trying to claim, just giving up! I would score in the minus star rating if I could.

Negative experience: Terrible experience, have provided answers to the same questions in writing about at least 3 times, staff are rude and never provide updates without being chased and frequently just ignore emails, genuinely feels like they are just hoping if they ignore us we will forget about it and stop pursuing the claim.

Negative experience: Would give them 0 stars... Logged a claim many weeks ago. No response. Followed up and someone said they would escalate enquiry. No response. Spent 25 mins on hold today. No response. Was sold a policy by CIA landlord insurance (insured by another firm that has outsourced to CP Adjusting). Shameful that this type of poor service exists and is tolerated by clients and owners of the business.....

Negative experience: Update: I was kept on the phone waiting for 20 min before I hung up and called back. They said that Louise will get in touch with some action items. She never did but Emma reached out to us instead of her and approved our claim. After all of the faff, it was a matter of sending them an email with our bank information for the transfer. They said it will take 10-15 working days to clear, often sooner. Will update here once we get it to give everyone an idea of timeline. Update 2: As promised, we received the transfer in 4 working days. In total, our claim took 3 and a half months to process :) I am not sure anybody even works here at this point. We have had a claim open since July 2024. It is now October 2024. After providing all requested details for our claim on the 21st August and subsequently sending 4 follow-up emails to Eliza we had no reply. Then, after calling CP Adjusting we were told to forward everything to Louise, which we did on 17th September - and that she would get back to us within a couple of working days, which she failed to do. We called up again (this time Lettings Hub) and were told that she would get back to us by Friday 27th September. Again, this date has passed us by. Everytime we call, there's always an excuse and the elusive Louise somehow can't come to the phone. I am on a call with them right now and I have been waiting for 12 min while Louise's colleague gets her but her computer has somehow crashed. Really can't make up stories about such bad customer service.

Negative experience: If you are having to deal with them, I feel sorry for you... this company should be shut down for the way they deal with clients... You have to chase them for everything, very slow to response, feels like they are doing you a favor,

Negative experience: Horrendous experience!! chased , chased, not answering calls, always an excuse, passed from pillar to post..... Been asking for update and a call back. Nothing. Saying they haven't received Report from Loss Adjuster, when i have spoken directly to Loss Adjuster himself personally and he have assure me also backed this up with an email, it was sent a couple of days after viewing in June? Then sent again 3rd Sept with photos!!

Negative experience: I purchased insurance through another company who broker for this company and they are impossible to get hold of. The people I purchased through can't even get hold of them. Complete waste of money. Will be cancelling my policy and going elsewhere.

Negative experience: Terrible experience with this company. Whoever is at the top really needs to rethink how they lead this organization as it’s an absolute joke. Not surprised seeing the overall rating, seems more people have had and will continue to have a terrible experience.

Negative experience: Terrible customer service. Had to send numerous emails and calls to get payout.

Negative experience: First impression: not good. Staff do not appear to want to give names when answering phone calls. Non-timely response to emails. Customer unfriendly processes, potentially to avoid or delay pay-outs? Think this claim will take some time to resolve.

Negative experience: Worse than useless and dishonest. Avoid.

Negative experience: Terrible. They are in the business of wasting people's time. Don't bother.

Fantastic experience: Excellent service from helpful and friendly staff who did their utmost to provide a totally satisfactory outcome from an initial disaster. Could not be more happy with the service provided.

Negative experience: Disrespectful and they take too long. In addition, their policies always work against you. If your case with them is a mmajo one contact a lawyer. If it is a minor, you are allowed totcry for your money, you are going to get much less than what you should. I cannot score with less than a star.

Negative experience: Worst of the worst! If ur case is witth these people quickly contact a lawyer! Especially if Daniel Brown involves. No point on going to ombadsuman as they flavour these guys. Never seen lowlife human scum like this. Everytime i called to get a update oh he is in a meeting will call back soon and over and over. Its been 8 months and they came up with every rediculous excuse that anyone can comeup with. Then they start threatning me that they will void my insurance so i will never be able to get another insurance. I had enough. If these condecending human trash wanna play dirty im happy to do that too. So dont even waste ur time with these lot.