Lyonswood Investigations & Forensic Group Melbourne

Negative experience: Desperate to find a family member I was originally quoted $1200 for search but this suddenly jumped to $1800 because of the complexities they stated they may face for a standard search apparently……. I paid and then it would be weeks more than originally stated unless I wanted to pay an additional $500. When the report came back it contained the information I had provided to them and already knew, screenshots of white pages searches of similar names and other non relevant information and a letter saying that’s all they could find but they had a possible lead but I would need to pay an additional $5000 to $11000 for further feild work and follow up. When I questioned this and asked that they follow up on the lead they refused and said that they had done everything that they had been paid to do. That in there quote they stated that they would “endeavour “ to locate and since they had tried then that’s good enough. I said that if you had paid a contractor to build a kitchen and he said well I didn’t provide what you paid for but I endeavoured to build it but now it’s going to be an additional $11000 would you be satisfied? After that comment they sent me a letter saying that they are terminating all future dealings with me and refuse a refund because they did in fact “endeavour” to locate the person. I said that’s a bit dodgy and I was then threatened with civil litigation for defamatory comments and how dare I suggest that they had engaged in a money grabbing practice. In my opinion I would not recommend this business. Scheduled calls and updates were never adhered to. What I got for my money was nothing. NOTHING! When I did ring during the research period after making payment the customer service went down hill and I was always spoken to like an inconvenience rather than a valued customer. I feel that my emotions and desperation was played by them. I will be lodging a complaint with the relevant government agencies over this experience. This review is for the Canberra agency unfortunately it has linked it to the Melbourne office who I have never delt with.

Fantastic experience: I've just finished a phone call with Rob about a delicate matter. Rob explained at length the process, scenarios, how he could help, and gave me a lot of extremely helpful advice. I am so pleased that I have found someone with so much expertise and skilI to help with my issue. I am so grateful for the time Rob took to go over everything with me. He was friendly, 'says it like it is' (no sugar coating), thorough, actually cared about helping me, and gave me such confidence and assurance regarding my issue. Thanks tremendously.

Negative experience: Paid $1200 got no results, asked for a refund, got $300 back. This is criminal. Do not use this service!

Fantastic experience: old and Experienced firm. When dealing with a sensitive issue you need someone you can trust like Lyonswood.

Fantastic experience: Quality service, great operatives who are honest and easy to deal with. Regardless of the service's outcome they are always helpful. Highly recommend.

Fantastic experience: Very professional company all round, great service, in particular the investigators, fantastic to deal with, very honest. Highly recommend.

Fantastic experience: Very professional!! Great handling!! Highly recommended!!

Fantastic experience: Very professional!! Great handling!! Highly recommended!!

Fantastic experience: Lyonswood Investigations is really good. I've used them on two occasions and got the result I needed.

Fantastic experience: Great service, very professional, highly recommended

Fantastic experience: Lachlan and his team were very understanding of my situation, without them my life would have been ruined. Was a hard job but somehow they got the answers I was looking for.

Fantastic experience: Great service, can't talk highly enough. We have Lionswood several times over the last year and have been very happy each time. Thank you

Fantastic experience: Trustworthy service that delivers great results! I am recommending Lyonswood to all my family and friends after the great experience I had.